[Moodle] Moodle issue....external access

[nic ryan]

Suzanne, does the server still have the same IP Number as previously?  Netspace should
be port forwarding for external access to an internal IP No(Redirecting traffic from an
external IP No ie 203.x.x.x to an internal IP No. 10.x.x.x).  If this 10.x.x.x has
changed then the external access is lost as its trying to contact the wrong or
nonexistent server.  If so either restore the IP No. and update your internal DNS or
contact Netspace and get them to change the port forward to the new IP No.

--
Nic Ryan
ICT Coordinator
South Gippsland Secondary College


---------- Original Message -----------
From: "ARNOTT Suzanne" <SA at emc.vic.edu.au>
To: "The Moodle Users' in Schools Mailing List" <moodle at edulists.com.au>
Sent: Wed, 14 Feb 2007 09:41:41 +1100
Subject: [Moodle] Moodle issue....external access

> I am very limited with my technical knowledge of what goes on behind the front 
> interface of Moodle.... so I am at my tech's mercy I guess...I am wondering if 
> anyone can shed light or thoughts about this weird issue
> 
> Last year we had Moodle running during term on an internal server... worked 
> smoothly... never missed a beat... became a very popular tool.... Over the 
> break the tech moved the site to an external server... left it at version 1.5 
> to see that it was stab;e on the new server before upgrading... Sweet.... it 
> worked from home and at school.... (although the only thing that made it from 
> the old server was my back up of users, so we had to re do all the courses... 
> no biggie.... I had all of my stuff and I had done the most anyway) A week 
> later... something glitched and it went down.... (I did register the site 
> around the same time)  I was told it was something to do with php... and the 
> internal access was restored when the upgrade was made.... so we now have 1.7 
> working in the college... However.... external access still has not been reconnected....
> I am now told it is an issue coming from our ISP - Netspace....
> we are using the same URL for both home and school access.... and it is the 
> same URL we used last year for the internal access....
> 
> can anyone throw up any ideas.... had the same issues???? any thoughts?????
> 
> fingers crossed
> Suz
> 
> Suzanne Arnott
> Assistant manager ICT
> Elisabeth Murdoch College
> Langwarrin
> 
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------- End of Original Message -------