[Year 12 SofDev] Definition of "depersonalisation of services"?

[Sonia Cotugno]

I'm using the Fitzpatrick/Keane Software Development textbook this year.
There is a question on "depersonalisation of services" (Page 119 of
Chapter 4). Has anyone heard of this term before? I never used it nor
heard it when I was in industry. I was hoping someone could enlighten
me.

 

Sonia Cotugno

Brighton Grammar School

90 Outer Cres, Brighton 3186

ph: 61 3 8591 2200

fax: 61 3 9592 6001

web: www.brightongrammar.vic.edu.au
<http://www.brightongrammar.vic.edu.au/> 

we teach boys

 




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