[Offtopic] Vic 'Nurse-on-Call'
stephen at melbpc.org.au
stephen at melbpc.org.au
Sat Jun 10 23:51:03 EST 2006
Fwd: Every Victorian Family Has A Nurse-on-Call
Steve Bracks - Premier of Victoria
Minister for Multicultural Affairs
Victorian families wanting immediate health advice now have it at their
fingertips, with the launch today of Victoria's Nurse-On-Call 24-hour
Launching the service at its new Richmond call centre, Premier Steve
Bracks said callers would be able to speak to an experienced nurse,
discuss their illness or condition, receive advice and be directed to the
care or treatment they need.
"Whether you're a mum whose kids have come down with the flu in the
middle of the night, or an elderly Victorian who wants advice about how
to manage their long-term back pain, you'll be able to get straight
through to a registered nurse, without having to endure an annoying
automated menu system," Mr Bracks said.
"It's just another way that the State Government is making Victoria the
best place to live, work and raise a family."
Mr Bracks said the new service would also have the added benefit of
freeing up doctors and nurses in hospitals to concentrate on treating
patients who are already there, rather than addressing health concerns
over the phone.
People can ring the line 1300 60 60 24 direct, or can be transferred
through if they ring a hospital and their query can best be handled by
In the case of medical emergencies, people should always call 000.
"Nurse-On-Call is a valuable addition to the existing system, which
includes hospitals, family doctors and community health agencies," Mr
"It will give people access to 24-hour advice and information, which will
help them determine if they need to attend hospital or a doctor straight
away, whether their illness or condition could be treated by a GP the
next day, or if they can manage it themselves.
"We expect the service will build up to the stage where it will take up
to 500,000 calls a year or one a minute and ease the pressure on
hospital emergency departments."
Nurse-On-Call would not provide diagnosis of illnesses, injuries and
ailments, but the registered nurses would assess the urgency and direct
the caller to the care required, Mr Bracks said.
Every household in Victoria will receive a fridge magnet in the mail
detailing the 1300 60 60 24 number. An extensive TV, radio and newspaper
campaign, starting tonight, will ensure the community knows how to use
the new service.
Nurse-On-Call is being run by experienced healthcare operator McKesson
Health Minister Bronwyn Pike said the nurses would have access to
evidence-based clinical decision support software, providing them with
the latest medical advice to guide clinical judgment, plus information
from the Better Health Channel.
Ms Pike said the nurses would also be able to provide general advice and
information on health issues and advice on steps the callers can take to
manage their own health and wellbeing.
"The Nurse-On-Call line will quickly become a valuable health service for
Victorian families around the State," Ms Pike said .. <snip>
More information about the offtopic