[Year 12 IT Apps] RE: Tech support summary...
Kent Beveridge
kbeveridge at stbc.vic.edu.au
Thu Apr 30 11:31:32 EST 2009
Yes, Kevork, I do agree with you on the 'depth' of system design and its goals etc.
But after all, these 4 simple questions surely are a reasonable starting point..ie student to machine ratios, staff to machine ratios and so on, irrespective of the larger and more detailed intricacies of systematic and structured design which indeed, is expensive and specialized.
If nothing else, they may give some an ultra basic comparison of what other schools are resourced with even if not detailing the whole infrastructure or networked features or programs/training/support etc etc..
On the flip side...this could even be perhaps intertwined with the Unit 1 oc3 "issues" discussion perhaps...("digital divide" comes to mind as just one of the possible discussions...).
My 4 yr12's love talking about networks and new technologies hitting the market and who can access them and how, plus they also enjoy debating among themselves which op systems/applications etc are better than others and why. (I sometimes think they're a bunch of geeks! ). I'm enjoying this year in my subject area ...
hmmmm .....the mind boggles!
Kent.
Kent Beveridge,
I.C.T. co-ordinator
St. Brigids Catholic Sec. College
http://www.stbc.vic.edu.au/ <http://www.stbc.vic.edu.au/>
Horsham Ph (03) 5382 3545
kbeveridge at stbc.vic.edu.au
"This email and any attachments may be confidential. You must not disclose or use the information in this email if you are not the intended recipient. If you have received this email in error, please notify us immediately and delete the email and all copies. The School does not guarantee that this email is virus or error free. The attached files are provided and my only be used on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of the attached files, whether caused by the negligence of the sender or not. The content and opinions in this email are not necessarily those of the School."
________________________________
From: itapps-bounces at edulists.com.au on behalf of Kevork Krozian
Sent: Thu 4/30/2009 10:08 AM
To: Year 12 IT Applications Teachers' Mailing List
Subject: [Year 12 IT Apps] RE: Tech support summary...
Hi Folks,
This is a very serious issue for all of us.
I think we need a feedback form and specific data to be submitted to ensure we get the whole picture.
This is a strategic, tactical and operational discussion all meshed into one . It makes me a little frustrated when we use operational resourcing formula as the be all and end all.
Who is thinking about the development and customisation of the "system" ? Surely not the routine support person who fixes printers, USB drives, internet accounts, carries out backup recovery etc.
To design or redesign a network is a heavy lifting activity. Consultants can be brought in , but does it align with the organisation's goals and objectives ?
I want to design a feedback form to get the right information.
All input towards the design is welcome on or off list.
Best Wishes
Kevork
________________________________
From: itapps-bounces at edulists.com.au [itapps-bounces at edulists.com.au] On Behalf Of Kent Beveridge [kbeveridge at stbc.vic.edu.au]
Sent: Thursday, 30 April 2009 8:57 AM
To: Year 12 IT Applications Teachers' Mailing List
Subject: [Year 12 IT Apps] Tech support summary...
Would it be possible to publish a summary of the survey results when in about a week or so?
It would make good discussion with many school decision makers...mine included!
I for 1 would be interested in the summary.
The results and feedback so far are intrigueing and informative to compare my school with!
Kent.
Kent Beveridge,
I.C.T. co-ordinator
St. Brigids Catholic Sec. College
http://www.stbc.vic.edu.au/ <http://www.stbc.vic.edu.au/>
Horsham Ph (03) 5382 3545
kbeveridge at stbc.vic.edu.au
This email and any attachments may be confidential. You must not disclose or use the information in this email if you are not the intended recipient. If you have received this email in error, please notify us immediately and delete the email and all copies. The School does not guarantee that this email is virus or error free. The attached files are provided and my only be used on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of the attached files, whether caused by the negligence of the sender or not. The content and opinions in this email are not necessarily those of the School.
________________________________
From: itapps-bounces at edulists.com.au on behalf of Kent Beveridge
Sent: Wed 4/29/2009 9:34 AM
To: Year 12 IT Applications Teachers' Mailing List
Subject: RE: [Year 12 IT Apps] OT: Tech support
3 Techies! impressive.
1.
370.
80+40mobile
Our techie does the lot generally as challenged.(time permitting).
Kent Beveridge,
I.C.T. co-ordinator
St. Brigids Catholic Sec. College
http://www.stbc.vic.edu.au/ <http://www.stbc.vic.edu.au/>
Horsham Ph (03) 5382 3545
kbeveridge at stbc.vic.edu.au
This email and any attachments may be confidential. You must not disclose or use the information in this email if you are not the intended recipient. If you have received this email in error, please notify us immediately and delete the email and all copies. The School does not guarantee that this email is virus or error free. The attached files are provided and my only be used on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of the attached files, whether caused by the negligence of the sender or not. The content and opinions in this email are not necessarily those of the School.
________________________________
From: itapps-bounces at edulists.com.au on behalf of Brendyn Hancock
Sent: Wed 4/29/2009 8:27 AM
To: Year 12 IT Applications Teachers' Mailing List
Subject: RE: [Year 12 IT Apps] OT: Tech support
1. 3 techs
2. 950
3. 300
4. All system packages, most applications, all web based, MS Server, linux etc
Brendyn
Brendyn Hancock
ICT Manager
Nagle College
Bairnsdale
51526122
From: itapps-bounces at edulists.com.au [mailto:itapps-bounces at edulists.com.au] On Behalf Of O'Grady, Liam A
Sent: Tuesday, 28 April 2009 9:10 PM
To: Year 12 IT Applications Teachers' Mailing List
Subject: [Year 12 IT Apps] OT: Tech support
Hi Everyone,
Since a lot of us are involved in running IT at our schools I was hoping to share ideas/stats about how different schools manage technical support and what sort of support is required. In particular I am after answers to the following questions:
1. How many IT support technicians you have?
2. How many students?
3. How many computers?
4. How many different technologies your technicians support eg. timetable package, intranet server, webserver, pcs, macs, linux, ..
Thank-you
Liam
Liam OGrady
ICT Coordinator and Teacher (Maths and IT)
Brunswick Secondary College
Dawson St, Brunswick 3056
School Reception: 9387-6133
Email: o'grady.liam.a at edumail.vic.gov.au
Important - This email and any attachments may be confidential. If received in error, please contact us and delete all copies. Before opening or using attachments check them for viruses and defects. Regardless of any loss, damage or consequence, whether caused by the negligence of the sender or not, resulting directly or indirectly from the use of any attached files our liability is limited to resupplying any affected attachments. Any representations or opinions expressed are those of the individual sender, and not necessarily those of the Department of Education and Early Childhood Development.
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