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<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2>Probably found it but we use </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2><A
href="http://www.ultraapps.com/">http://www.ultraapps.com/</A> </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=136421501-28032006><FONT face=Arial
color=#0000ff size=2> freeware, and find it excellent
!!!</FONT></SPAN></DIV>
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<P><FONT
size=2>======================================================================================<BR>Stephen
Digby, Learning Technology Manager
digby.stephen.p@edumail.vic.gov.au<BR>Cheltenham Secondary College
www.cheltsec.vic.edu.au Ph: 613 955 55 955 Fx: 9555
8617<BR>======================================================================================<BR></FONT></P></SPAN></DIV>
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color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2></FONT> </P><BR>What a searching preacher of self-command is the
varying phenomenon of health. - Ralph Waldo Emerson
<DIV> </DIV><BR>
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<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> tech-bounces@edulists.com.au
[mailto:tech-bounces@edulists.com.au] <B>On Behalf Of </B>Grant
Frazer<BR><B>Sent:</B> Friday, 10 February 2006 8:59 AM<BR><B>To:</B>
tech@fhc.vic.edu.au<BR><B>Subject:</B> [Technical] Issue, Asset & Stock
Management?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>Hi
All,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>We are looking for a
new ICT Management system which allows for the
following:</SPAN></FONT></DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006>
<UL>
<LI>Support Issue Management system with:</SPAN></FONT>
<UL>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Multiple level
escalation ability</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Email
Alerts</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Live time
keeping</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Email job
submission</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Public support
Queue access</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>Supplier contact
registry</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN
class=747115021-09022006>Reporting</SPAN></FONT></LI></UL>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>ICT Asset
register</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>ICT consumable
supplies stock records.</SPAN></FONT>
<LI><FONT face=Arial size=2><SPAN class=747115021-09022006>ICT License
register</SPAN></FONT></LI></UL>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>What we want to do
is combine all of the above functions into one system for the ICT
Department. Most importantly we want to introduce SLA's for our staff so
all parties are clear of what to expect from each other in terms of support
response, thus the live time keeping function is very important for
us.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=747115021-09022006>If any of you out
there has product or know of a product which can do all of this for us we would
love to here about it.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=747115021-09022006>Thanks,</SPAN></FONT></DIV>
<P align=left><FONT face="Courier New" size=2>Grant Frazer </FONT><BR><FONT
face="Courier New" size=2>Information and Communication Technologies
Manager<BR></FONT><FONT face="Courier New" size=2>Fintona Girls School
</FONT><BR><FONT face="Courier New" size=2>79 Balwyn Rd, </FONT><BR><FONT
face="Courier New" size=2>Balwyn, VIC, 3103 </FONT><BR><FONT face="Courier New"
size=2>Ph +61 3 98301388 </FONT><BR><FONT face="Courier New" size=2>Fax. +61 3
98885682 </FONT><BR><U><FONT face="Courier New" color=#0000ff size=2><<A
href="http://www.fintona.vic.edu.au/"
target=_blank>http://www.fintona.vic.edu.au</A>></FONT></U><FONT
face="Courier New" size=2> </FONT></P>
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