[Technical] Issue, Asset & Stock Management?

[Con Zymaris]

On Fri, Feb 10, 2006 at 08:59:17AM +1100, Grant Frazer wrote:
> Hi All,
>  
> We are looking for a new ICT Management system which allows for the
> following:
> 
> *	Support Issue Management system with:
> 
> 	*	Multiple level escalation ability
> 	*	Email Alerts
> 	*	Live time keeping
> 	*	Email job submission
> 	*	Public support Queue access
> 	*	Supplier contact registry
> 	*	Reporting
> 
> *	ICT Asset register
> *	ICT consumable supplies stock records.
> *	ICT License register
> 
> What we want to do is combine all of the above functions into one system
> for the ICT Department.  Most importantly we want to introduce SLA's for
> our staff so all parties are clear of what to expect from each other in
> terms of support response, thus the live time keeping function is very
> important for us.
>  
> If any of you out there has product or know of a product which can do
> all of this for us we would love to here about it.

You've got a fair number of specific requirements there Grant, but it's 
good that you know what you want ;-)

Try this first:
 
 http://otrs.org/screenshot/ 
  
It runs on most OSes and is free.

Otherwise, there are a few hundreds more here to scan for a match:

 http://sourceforge.net/search/?type_of_search=soft&forum_id=0&group_id=0&atid=0&words=help+desk&Search=Search

Cheers,

Con Zymaris

- CEO, Cybersource Pty. Ltd.
- Director, Open Source Industry Australia, Limited.
- Convenor, Open Source Victoria (A Government-funded industry cluster.)
-- 
___________________________________________________________________________
Con Zymaris <conz at cyber.com.au> Level 4, 10 Queen St, Melbourne, Australia 
Cybersource: Australia's Leading Linux and Open Source Solutions Company 
Web: http://www.cyber.com.au/  Phone: 03 9621 2377   Fax: 03 9621 2477