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<body lang=EN-AU link=blue vlink=purple>

<div class=Section1>

<p class=MsoNormal>Hello&nbsp; I am Gary Schultz the IT coordinator at East
Loddon P-12 College. We have 220 students from Preps to Yr 12 ,&nbsp; 93
PC&#8217;s, 27 staff laptops (plus Library and Admin networks) and 20 Yr 6
Netbooks. The Netbooks are a Regional initiative provided to all Yr 6 students
throughout the Loddon Mallee region. We have only had the Netbooks this term
but they are already a constant drain on my techs time and on mine. Our TSSP
allotment is 5.3 hours per week. We have had no additional ongoing (tech) time
added with these new Netbooks. <o:p></o:p></p>

<p class=MsoNormal>Our admin is&nbsp; thinking of providing our 35 VCE students
next year with a Laptop each, so next year&nbsp; l will have 55 Netbooks and
laptops that l didn&#8217;t have at the beginning of this year. There is also a
possibility that next Year&#8217;s Sixes may also be given Netbooks ( possibly
75 Netbooks/Laptops more than this year)&nbsp; <o:p></o:p></p>

<p class=MsoNormal>Other than increasing my productivity a suggestion from the
Principal, what sought of increased Tech time should l be looking for ( l teach
17 out of 30 lessons and don&#8217;t want to reduce my teaching allotment)?
Also how do state schools employ additional tech&#8217;s and what source of
funding do they use for these positions?<o:p></o:p></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>Thanks Gary<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<div>

<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>

<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> itapps-bounces@edulists.com.au
[mailto:itapps-bounces@edulists.com.au] <b>On Behalf Of </b>Clare, Ian J<br>
<b>Sent:</b> Wednesday, 29 April 2009 12:48 PM<br>
<b>To:</b> Year 12 IT Applications Teachers' Mailing List<br>
<b>Subject:</b> RE: [Year 12 IT Apps] OT: Tech support <o:p></o:p></span></p>

</div>

</div>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style='color:#1F497D'>.65 (2 techies 1 x 3
days a week school paid 1 x &nbsp;.5 day &nbsp;department provided)<o:p></o:p></span></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style='color:#1F497D'>205 students<o:p></o:p></span></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style='color:#1F497D'>100 for computers 20
staff and iwbs<o:p></o:p></span></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span></span><![endif]><span style='color:#1F497D'>Pcs, notebooks, iwbs
<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><b><i><span style='font-size:18.0pt;font-family:"Arial","sans-serif";
color:navy'>Ian Clare</span></i></b><span style='font-size:12.0pt;font-family:
"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>ICT Co-ordinator</span><span style='font-size:12.0pt;font-family:
"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Casterton Secondary College</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>27 Mt Gambier Road</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Casterton 3311</span><span style='font-size:12.0pt;font-family:
"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Ph 03 5581 1588 Fax 03 5581 1518 </span><span style='font-size:
12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>e-mail&nbsp;<a href="mailto:clare.ian.j@edumail.vic.gov.au"
title="mailto:clare.ian.j@edumail.vic.gov.au"><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'>clare.ian.j@edumail.vic.gov.au</span></a></span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'>&nbsp;<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<div>

<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>

<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> O'Grady, Liam A <br>
<b>Sent:</b> Tuesday, 28 April 2009 9:10 PM<br>
<b>To:</b> Year 12 IT Applications Teachers' Mailing List<br>
<b>Subject:</b> [Year 12 IT Apps] OT: Tech support <o:p></o:p></span></p>

</div>

</div>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Hi Everyone,<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Since a lot of us are involved in running IT at our schools
I was hoping to share ideas/stats about how different schools manage technical
support and what sort of support is required. In particular I am after answers
to the following questions:<o:p></o:p></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo4'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>How many IT support technicians you have?<o:p></o:p></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo4'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>How many students?<o:p></o:p></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo4'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>How many computers?<o:p></o:p></p>

<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l1 level1 lfo4'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>How many different technologies your technicians
support &#8211; eg. timetable package, intranet server, webserver, pcs, macs,
linux, ...<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Thank-you<o:p></o:p></p>

<p class=MsoNormal>Liam<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal><b>Liam O&#8217;Grady<o:p></o:p></b></p>

<p class=MsoNormal><span style='font-size:10.0pt'>ICT Coordinator and Teacher
(Maths and IT)<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt'>Brunswick Secondary College<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt'>Dawson St, Brunswick 3056<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt'>School Reception: 9387-6133<o:p></o:p></span></p>

<p class=MsoNormal><span style='font-size:10.0pt'>Email: <a
href="mailto:o'grady.liam.a@edumail.vic.gov.au">o'grady.liam.a@edumail.vic.gov.au</a><o:p></o:p></span></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p><b>Important - </b>This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening or
using attachments check them for viruses and defects. Regardless of any loss,
damage or consequence, whether caused by the negligence of the sender or not,
resulting directly or indirectly from the use of any attached files our
liability is limited to resupplying any affected attachments. Any
representations or opinions expressed are those of the individual sender, and
not necessarily those of the Department of Education and Early Childhood
Development.<o:p></o:p></p>

<p><b>Important - </b>This email and any attachments may be confidential. If
received in error, please contact us and delete all copies. Before opening or
using attachments check them for viruses and defects. Regardless of any loss,
damage or consequence, whether caused by the negligence of the sender or not,
resulting directly or indirectly from the use of any attached files our
liability is limited to resupplying any affected attachments. Any representations
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