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<h1><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial;
font-weight:normal'>This is the error message I received after clicking on your
link Terrie.<o:p></o:p></span></font></b></h1>
<h1><b><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial;
font-weight:normal'>Brigid Campbell<o:p></o:p></span></font></b></h1>
<h1><b><font size=4 face=Verdana><span style='font-size:13.0pt'><o:p> </o:p></span></font></b></h1>
<h1><b><font size=4 face=Verdana><span style='font-size:13.0pt'>You are not
authorized to view this page<o:p></o:p></span></font></b></h1>
<p class=MsoNormal style='line-height:12.0pt'><font size=1 face=Verdana><span
style='font-size:8.0pt;font-family:Verdana'>You do not have permission to view
this directory or page using the credentials that you supplied because your Web
browser is sending a WWW-Authenticate header field that the Web server is not
configured to accept. <o:p></o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center;line-height:12.0pt'><font
size=1 face=Verdana><span style='font-size:8.0pt;font-family:Verdana'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p style='line-height:12.0pt'><font size=1 face=Verdana><span style='font-size:
8.0pt;font-family:Verdana'>Please try the following:<o:p></o:p></span></font></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:12.0pt;mso-list:l0 level1 lfo1'><font size=1 face=Verdana><span
style='font-size:8.0pt;font-family:Verdana'>Contact the Web site
administrator if you believe you should be able to view this directory or
page. <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:12.0pt;mso-list:l0 level1 lfo1'><font size=1 face=Verdana><span
style='font-size:8.0pt;font-family:Verdana'>Click the <a
href="javascript:location.reload()">Refresh</a> button to try again with
different credentials. <o:p></o:p></span></font></li>
</ul>
<h2><b><font size=1 face=Verdana><span style='font-size:8.0pt'>HTTP Error 401.2
- Unauthorized: Access is denied due to server configuration.<br>
Internet Information Services (IIS)<o:p></o:p></span></font></b></h2>
<div class=MsoNormal align=center style='text-align:center;line-height:12.0pt'><font
size=1 face=Verdana><span style='font-size:8.0pt;font-family:Verdana'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p style='line-height:12.0pt'><font size=1 face=Verdana><span style='font-size:
8.0pt;font-family:Verdana'>Technical Information (for support personnel)<o:p></o:p></span></font></p>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:12.0pt;mso-list:l1 level1 lfo2'><font size=1 face=Verdana><span
style='font-size:8.0pt;font-family:Verdana'>Go to <a
href="http://go.microsoft.com/fwlink/?linkid=8180">Microsoft Product
Support Services</a> and perform a title search for the words <b><span
style='font-weight:bold'>HTTP</span></b> and <b><span style='font-weight:
bold'>401</span></b>. <o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
line-height:12.0pt;mso-list:l1 level1 lfo2'><font size=1 face=Verdana><span
style='font-size:8.0pt;font-family:Verdana'>Open <b><span
style='font-weight:bold'>IIS Help</span></b>, which is accessible in IIS
Manager (inetmgr), and search for topics titled <b><span style='font-weight:
bold'>About Security</span></b>, <b><span style='font-weight:bold'>Authentication</span></b>,
and <b><span style='font-weight:bold'>About Custom Error Messages</span></b>.
<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
busmanagers-bounces@edulists.com.au
[mailto:busmanagers-bounces@edulists.com.au] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Karnaghan, Terrie H<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, 11 July 2006 9:20
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Business Managers' Mailing
List<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Busmanagers] Service
Desk</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'><a
href="http://servicedesk.education.vic.gov.au/infraprod/infraEnterprise.dll?form=lite">http://servicedesk.education.vic.gov.au/infraprod/infraEnterprise.dll?form=lite</a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>girls the only time i had trouble getting
on was the first time i have included the link above</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>when the passwword screen comes up you
need to put edu001\ then your user id</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>hope this helps</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>not sure why its working for me and not
others</span></font><o:p></o:p></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<p class=MsoAutoSig><font size=3 color="#3366ff" face="Lucida Handwriting"><span
style='font-size:12.0pt;font-family:"Lucida Handwriting";color:#3366FF'>Terrie
<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color="#00ccff" face="Lucida Handwriting"><span
style='font-size:12.0pt;font-family:"Lucida Handwriting";color:#00CCFF'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig><font size=4 color=blue face=Pristina><span
style='font-size:14.0pt;font-family:Pristina;color:blue'>Terrie Karnaghan<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=4 color=blue face=Pristina><span
style='font-size:14.0pt;font-family:Pristina;color:blue'>Business Manager<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=4
color=blue face=Pristina><span style='font-size:14.0pt;font-family:Pristina;
color:blue'>Wesburn</span></font></st1:PlaceName><font size=4 color=blue
face=Pristina><span style='font-size:14.0pt;font-family:Pristina;color:blue'> <st1:PlaceType
w:st="on">Primary School</st1:PlaceType></span></font></st1:place><font
size=4 color=blue face=Pristina><span style='font-size:14.0pt;font-family:Pristina;
color:blue'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=4 color=blue face=Pristina><span
style='font-size:14.0pt;font-family:Pristina;color:blue'>Tel: 59 671 302
Fax: 59 671 336<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face="Times New Roman"><span
style='font-size:12.0pt;color:blue'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
busmanagers-bounces@edulists.com.au
[mailto:busmanagers-bounces@edulists.com.au] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Maxwell, Noleen N<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, 11 July 2006 9:11
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Business Managers' Mailing
List<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [Busmanagers] Service
Desk</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I can’t even access the site!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoAutoSig><i><font size=5 color=fuchsia face="Script MT Bold"><span
style='font-size:16.0pt;font-family:"Script MT Bold";color:fuchsia;font-style:
italic'>Noleen Maxwell<o:p></o:p></span></font></i></p>
<p class=MsoAutoSig><i><font size=3 color=blue face="Times New Roman"><span
style='font-size:12.0pt;color:blue;font-style:italic'>Business Manager<o:p></o:p></span></font></i></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:PlaceName w:st="on"><i><font
size=3 color=blue face="Times New Roman"><span style='font-size:12.0pt;
color:blue;font-style:italic'>Bayswater</span></font></i></st1:PlaceName><i><font
color=blue><span style='color:blue;font-style:italic'> <st1:PlaceName w:st="on">South</st1:PlaceName>
<st1:PlaceType w:st="on">Primary School</st1:PlaceType></span></font></i></st1:place><i><font
color=blue><span style='color:blue;font-style:italic'><o:p></o:p></span></font></i></p>
<p class=MsoAutoSig><i><font size=3 color=blue face="Times New Roman"><span
style='font-size:12.0pt;color:blue;font-style:italic'>Phone: 9720 4147<o:p></o:p></span></font></i></p>
<p class=MsoAutoSig><i><font size=3 color=blue face="Times New Roman"><span
style='font-size:12.0pt;color:blue;font-style:italic'>maxwell.noleen.n1@edumail.vic.gov.au<o:p></o:p></span></font></i></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
busmanagers-bounces@edulists.com.au
[mailto:busmanagers-bounces@edulists.com.au] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Campbell, Brigid A<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, 11 July 2006 8:20
AM<br>
<b><span style='font-weight:bold'>To:</span></b> busmangers@edulists.com.au<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Busmanagers] Service
Desk</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Good morning everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>I tried to access the web based service desk, but received
an error message not authorised to use this! Just want to confirm the
address as <a href="http://servicedesk.education.vic.gov.au/">http://servicedesk.education.vic.gov.au</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Has anyone else encountered this problem?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Brigid Campbell<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Business Manager<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=3
face=Arial><span style='font-size:12.0pt;font-family:Arial'>Warranwood</span></font></st1:PlaceName><font
face=Arial><span style='font-family:Arial'> <st1:PlaceType w:st="on">Primary
School</st1:PlaceType></span></font></st1:place><font face=Arial><span
style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>*******************************************<o:p></o:p></span></font></p>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Important - </span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>This email and any attachments may
be confidential. If received in error, please contact us and delete all copies.
Before opening or using attachments check them for viruses and defects.
Regardless of any loss, damage or consequence, whether caused by the negligence
of the sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of Education
& Training.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>*******************************************<o:p></o:p></span></font></p>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Important - </span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>This email and any attachments may
be confidential. If received in error, please contact us and delete all copies.
Before opening or using attachments check them for viruses and defects.
Regardless of any loss, damage or consequence, whether caused by the negligence
of the sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of Education
& Training.</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>*******************************************<o:p></o:p></span></font></p>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Important - </span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>This email and any attachments may
be confidential. If received in error, please contact us and delete all copies.
Before opening or using attachments check them for viruses and defects.
Regardless of any loss, damage or consequence, whether caused by the negligence
of the sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of Education
& Training.</span></font><o:p></o:p></p>
</div>
<p><font face="Arial" size="2">*******************************************</p></font><p><font face="Arial" size="2"><b>Important - </b>This email and any attachments may be confidential. If received in error, please contact us and delete all copies. Before opening or using attachments check them for viruses and defects. Regardless of any loss, damage or consequence, whether caused by the negligence of the sender or not, resulting directly or indirectly from the use of any attached files our liability is limited to resupplying any affected attachments. Any representations or opinions expressed are those of the individual sender, and not necessarily those of the Department of Education & Training.</font></body>
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