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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Good morning everyone.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I used the email log in like Terrie
suggested and received a call back with 20 minutes. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hope everyone is as lucky as I have been
today.<o:p></o:p></span></font></p>
<div>
<p class=MsoAutoSig><font size=5 color=navy face="French Script MT"><span
style='font-size:16.0pt;font-family:"French Script MT";color:navy'>Julie Spratt<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=5 color=navy face="French Script MT"><span
style='font-size:16.0pt;font-family:"French Script MT";color:navy'>Business
Manager<o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=5
color=navy face="French Script MT"><span style='font-size:16.0pt;font-family:
"French Script MT";color:navy'>Seville</span></font></st1:PlaceName><font
size=5 color=navy face="French Script MT"><span style='font-size:16.0pt;
font-family:"French Script MT";color:navy'> <st1:PlaceType w:st="on">Primary
School</st1:PlaceType></span></font></st1:place><font size=5 color=navy
face="French Script MT"><span style='font-size:16.0pt;font-family:"French Script MT";
color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=5 color=navy face="French Script MT"><span
style='font-size:16.0pt;font-family:"French Script MT";color:navy'>03 5964 4557<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
<st1:PersonName w:st="on">busmanagers-bounces@edulists.com.au</st1:PersonName>
[mailto:<st1:PersonName w:st="on">busmanagers-bounces@edulists.com.au</st1:PersonName>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Payne, Debbie R<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, 11 July 2006 10:23
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Business
Managers' Mailing List</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> [Busmanagers] FW: CASES21
Finance Service Desk Advice</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'>Hi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'>Here is the
bulletin from last night that went to the school mail box.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Comic Sans MS"><span
style='font-size:12.0pt;font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoAutoSig><font size=5 color=navy face="Edwardian Script ITC"><span
style='font-size:18.0pt;font-family:"Edwardian Script ITC";color:navy'>Debbie
Payne</span></font><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
Waddington, John J <b><span style='font-weight:bold'>On Behalf Of </span></b>CASES21<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, 10 July 2006 5:00 PM<br>
<b><span style='font-weight:bold'>To:</span></b> DL CASES21 Schools<br>
<b><span style='font-weight:bold'>Subject:</span></b> CASES21 Finance Service
Desk Advice</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><a name="OLE_LINK1"><b><font
size=5 color=black face=Arial><span style='font-size:18.0pt;font-family:Arial;
color:black;font-weight:bold'>D</span></font></b></a><font size=5 color=black
face=Arial><span style='font-size:18.0pt;font-family:Arial;color:black'>epartment
of <b><span style='font-weight:bold'>E</span></b>ducation and <b><span
style='font-weight:bold'>T</span></b>raining <b><span style='font-weight:bold'>V</span></b>ictoria
<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=1 color=black
face=Arial><span style='font-size:8.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='margin-bottom:12.0pt;text-align:center;
text-autospace:none'><st1:PersonName w:st="on"><b><font size=4 color=blue
face=Arial><span style='font-size:14.0pt;font-family:Arial;color:blue;
font-weight:bold'>CASES21</span></font></b></st1:PersonName><b><font size=4
color=blue face=Arial><span style='font-size:14.0pt;font-family:Arial;
color:blue;font-weight:bold'> Finance Service Desk Advice</span></font></b><span
class=stylearial10ptseagreen><font size=1 color=purple face=Arial><span
style='font-size:6.0pt'><o:p></o:p></span></font></span></p>
<p class=MsoNormal><b><font size=3 color=blue face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:blue;font-weight:bold'>Key
Messages:</span></font></b><font color=blue face=Arial><span style='font-family:
Arial;color:blue'> </span></font><font color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo1'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>The Service Desk is currently
experiencing delays in attending to calls due to significant staff absence
caused by illness and the large number of schools requesting confirmation
of documented processes.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='margin-left:18.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'> </span></font><font size=1
face=Arial><span style='font-size:6.0pt;font-family:Arial'><o:p></o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo1'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>In order to ameliorate further
delays and to address and respond to existing logged calls, the School
Finance Liaison Officers are working with Service Desk personnel until the
situation <o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=1 face=Arial><span style='font-size:6.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l3 level1 lfo2'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>1.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>School Finance Liaison Officers have
been tasked to work with Service Desk personnel.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l3 level1 lfo2'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>2.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>School Business Managers are
requested to consult the <st1:PersonName w:st="on">CASES21</st1:PersonName>
Finance Process Guide to confirm the process.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l3 level1 lfo2'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>3.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>Schools are requested to use the
Service Gateway <a href="http://servicedesk.education.vic.gov.au/">http://servicedesk.education.vic.gov.au</a>
to log requests/incidents with the Service Desk. This ensures that requests are
lodged without delay and can be tracked through the online Gateway.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=blue face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<div style='border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt'>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom:
5.0pt;margin-left:16.5pt;text-align:justify;text-autospace:none'><b><font
size=3 color=blue face=Arial><span style='font-size:12.0pt;font-family:Arial;
color:blue;font-weight:bold'>Actions Required:<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom:
5.0pt;margin-left:16.5pt;text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>Please read and forward this advice
to staff using <st1:PersonName w:st="on">CASES21</st1:PersonName>Finance </span></font><font
face="Trebuchet MS"><span style='font-family:"Trebuchet MS"'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=1 color=blue face=Arial><span style='font-size:
8.0pt;font-family:Arial;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-indent:3.0pt;text-autospace:none'><b><font
size=3 color=blue face=Arial><span style='font-size:12.0pt;font-family:Arial;
color:blue;font-weight:bold'>Additional Information:</span></font></b><font
color=blue face=Arial><span style='font-family:Arial;color:blue'> </span></font><font
color=blue><span style='color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Presently, there are three known issues causing a number of
calls:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 face=Arial><span style='font-size:8.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><st1:place w:st="on"><st1:City
w:st="on"><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>PN</span></font></st1:City><font face=Arial><span
style='font-family:Arial'>, <st1:State w:st="on">PE</st1:State></span></font></st1:place><font
face=Arial><span style='font-family:Arial'> and GLBUDG tables errors
related to the <st1:PersonName w:st="on">CASES21</st1:PersonName> Finance
End of Financial Year. This error occurs when the tables in your <st1:PersonName
w:st="on">CASES21</st1:PersonName> Finance database do not
‘rollover’ correctly. Service Desk staff are contacting
schools and working through these as quickly as possible. If you have
this error and do not have a logged incident please log the incident
through the Service Gateway. <o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal><font size=1 face=Arial><span style='font-size:8.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>ECI File lodgement (Empdupe
file for PAYG End of Year)</span></font> <font face=Arial><span
style='font-family:Arial'><o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>The ATO website is rejecting the
electronic lodgement of this file. The ATO has advised DE&T that schools
can send their disk in the mail. The address
is:
Magnetic Information Processing Services<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>
Australian Taxation Office<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>
<st1:address w:st="on"><st1:Street w:st="on">P O Box</st1:Street> 923</st1:address><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>
ALBURY NSW 2640</span></font><font face=Arial><span lang=EN-US
style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=1 face=Arial><span
style='font-size:8.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<ul style='margin-top:0cm' type=disc>
<li class=MsoNormal style='mso-list:l0 level1 lfo3'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>A number of calls are coming
through as “error: quantity invoiced is greater than quantity
delivered to date”. The work around is: </span></font><o:p></o:p></li>
</ul>
<p class=MsoNormal style='margin-left:18.0pt'><font size=1
face="Times New Roman"><span style='font-size:8.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo4'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>1.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>Minimise the invoice batch</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo4'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>2.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>Click on ‘supervisor’ on
the menu bar</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo4'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>3.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>Select Database Properties</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo4'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>4.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>Click on the Financial Info tab</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo4'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>5.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>Enter ‘Y’ in the
“Skip Deliveries” field</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo4'><![if !supportLists]><font
size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'><span
style='mso-list:Ignore'>6.<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
face=Arial><span style='font-family:Arial'>Open the invoice batch and continue</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=1 face=Arial><span
style='font-size:8.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>The above known issues are on the
Service Gateway Bulletin Board. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:18.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify;text-autospace:none'><b><font
size=3 color=black face=Arial><span style='font-size:12.0pt;font-family:Arial;
color:black;font-weight:bold'>Erle Bourke<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>General Manager<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Information Technology Division</span></font><font
color=silver><span style='color:silver'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>*******************************************<o:p></o:p></span></font></p>
<p><b><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;
font-weight:bold'>Important - </span></font></b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>This email and any attachments may
be confidential. If received in error, please contact us and delete all copies.
Before opening or using attachments check them for viruses and defects.
Regardless of any loss, damage or consequence, whether caused by the negligence
of the sender or not, resulting directly or indirectly from the use of any
attached files our liability is limited to resupplying any affected
attachments. Any representations or opinions expressed are those of the
individual sender, and not necessarily those of the Department of Education
& Training.</span></font><o:p></o:p></p>
</div>
<p><font face="Arial" size="2">*******************************************</p></font><p><font face="Arial" size="2"><b>Important - </b>This email and any attachments may be confidential. If received in error, please contact us and delete all copies. Before opening or using attachments check them for viruses and defects. Regardless of any loss, damage or consequence, whether caused by the negligence of the sender or not, resulting directly or indirectly from the use of any attached files our liability is limited to resupplying any affected attachments. Any representations or opinions expressed are those of the individual sender, and not necessarily those of the Department of Education & Training.</font></body>
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